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Your partner account
→ Open the portal
Context
Your company has one partner account. The username is your company's short
name (the one on your rate sheet); the same username and password open both
doors: the partner portal (availability, bookings, mail, rates) and the
partner pages of the wiki on mekong-delta.com.
Because the account is the company's, a password change applies to everyone
at your company who uses it. Personal accounts — one per person, with your
own e-mail address — are planned; until then, share the password only inside
your company, the way you would a booking code.
Related
- Partner availability — cabin availability for a boarding date
- Partner booking mail — your booking correspondence
- Partner API guide · API key request — if you integrate with us
Setting or changing your password
- On the portal's login page, click "Forgot your password?".
- Enter the e-mail address on your account — the address your company books
with. We send a link there; it is valid 45 minutes and works once.
- Choose a new password of at least 13 characters. Length beats
complexity: a short phrase you will remember is stronger than symbols you
will forget. Very common passwords and passwords containing your username
are refused.
The reset changes the password immediately for both the portal and the wiki.
No e-mail on file, or nothing arriving?
Check your spam folder first. If nothing comes, your account may hold no
address, or an old one. Write to
sales@mekong-delta.com from your company
address — never from a personal one — or call +84 (0)292 382 9540.
For your protection we only send account links to addresses we already know
from working with your company; we will never take a new address over the
phone.
Good to know
- We will never ask you for your password — not by mail, not by phone.
- Your username does not change when the password does.
- If you suspect the password has leaked, reset it at once: the old one stops
working everywhere the moment the new one is set.